Guide for Professionals

This guide is for trainers and behavior professionals. It shows you how to set up your account, add your first client, and use BModBridge every week.

Meet Rosa. Rosa is a trainer at Happy Paws. Her boss, Sam, invited her to BModBridge. Rosa has a new client, the Park family, and their nervous dog Biscuit. We will follow Rosa.

Start here: your first week

Step 1. Accept your invitation

Your Business Manager sends you an email invitation. You can't sign up without one.

Open the email from BModBridge.
Tap the link. If you can't find the email, check spam.
If the link is too old, ask your Business Manager to send a new one.

Step 2. Sign in

Go to app.bmodbridge.com. If your company has its own sign-in page, you can use that link instead.
Tap Continue with Google or Continue with Apple, using the same email the invite was sent to.
Or tap Email me a sign-in link instead and open the link we email you.

The first time, you will agree to our Terms and Privacy Policy. You must agree before you can use the app. Then you land on your Clients page.

Step 3. Start the getting started guide

A welcome box pops up the first time you sign in. Tap Start the Guide. A checklist appears on your Clients page. It walks you through seven steps:

Complete your profile. Add your name and photo.
Invite your first client.
Review a client's intake form.
Create and publish a plan.
Review events and entries. Reply to a log.
View trends. Open Insights.

You can hide or show the guide any time from the menu under your name.

Step 4. Add your first client

Tap Clients at the top of the screen.
Tap Add new client.
Type the client's name and email. Add their dog's name.
Send the invitation.

Your client gets an email. When they sign in, they land right on their dog.

Rosa's story: Rosa added Mrs. Park during their first phone call. By the time Rosa hung up, Mrs. Park had already signed in and started the questionnaire. Rosa could read the answers before their first visit.

Step 5. Tell your client which questionnaire to fill out

Clients choose between a Basic questionnaire and a Full intake. Basic is quicker. Full gives you more detail. Let your client know which one you want. They can switch later without losing answers.

Getting around

Clients (top of the screen) opens a list of your clients. The clients you opened most recently come first, on every device you use, and only you see that order. Clients you have not opened for 90 days move to the end, in A to Z order. Pick one to open their page. Use Switch client to jump to another client.
Each client page shows their dogs as buttons across the top. Tap a dog to switch.
Tap Preview as client to see exactly what your client sees.
The bell shows new activity, like a new log, a finished questionnaire, or a journal entry with a note or question. You also get a push alert for a journal entry with a note or question.

Working with a client

Each dog has the same sections your client sees, plus tools only you have.

Read the intake

Open the Intake section. Start with health, medicine, and bite history. These answers change how you read everything else.

Write the BMod Plan

The BMod Plan is your written plan for the dog. Only you can edit it. Your client can read it.

It has these parts, in this order:

Presenting Dog Behavior Challenges. What you are working on.
Baseline Behavior Sequence Flowchart. What sets the dog off, what the dog does, what the owner does, and what happens next.
Developmental History. Notes for each stage of the dog's life, from puppyhood to the senior years. Each stage has room for life events, health, and behavior.
In-Home Observation / Behavior Evaluation. One box for what you saw in the home and how you read the dog's behavior. An older plan may also show an Earlier behavior evaluation box. Move what you need into the main box.
BMod High-Level Training Plan. Where you are heading and how you will get there.
Vet Report and Medical Interventions. What the vet found, medicines, and referrals.

Your work saves on its own as you type. A line under the plan says Unsaved changes until it catches up. Each text box holds up to 20,000 characters.

While you work, the plan says Draft — not visible to the client yet. Your client only sees it after you publish it. Write it in words your client will understand.

Give homework

Open Homework to build a practice list. Set what to do and when. Items can be set to Anytime. Publish it when you are ready. Your client gets a notice.

Read logs and reply

Your client logs each reaction in the Behavior log section and writes a daily Day journal. You can reply to any entry with Trainer feedback. Your client gets a notice.

Rosa's story: Mrs. Park logged that Biscuit lunged at a big dog. Rosa replied the same night: "Great job writing this down. Next time, try crossing the street a little sooner." A small, kind reply keeps clients logging.

Watch the trends

Open Insights to see charts over time. For most charts, a line going down is good. That means fewer reactions, smaller reactions, faster calming down, and better days. For distance, a line going down means the dog can stay calm when things are closer.

Use the Reactions filter to look at one kind of reaction at a time.

Review videos

In Photos & videos, you can watch the photos and videos your client added to their Behavior log events, write feedback, and mark them reviewed. You can also record your voice over a video to explain what you see, moment by moment.

Use resources

Open Resources to read articles, files, and video links. For a PDF or a picture, tap View to open it, or tap the small arrow beside it to save a copy. Copy a link to share it with a client. Only a Business Manager can add, change, remove, or turn off resources. If you want one added, ask a Business Manager at your company.

Sharing a dog with a vet

Sometimes a vet needs to see a dog's records.

Open the client and pick the dog.
Tap Share with Vet.
Enter the vet's email. A phone number is optional.
Pick how long they can look, up to 90 days.
Choose if they can see photos and videos. This is off unless you turn it on.

The vet can only read. They cannot change anything. You can share one dog with up to eight vets. You can make access longer, send the link again, or stop sharing any time.

Your weekly rhythm

Daily: Check the bell. Reply to new logs.
Weekly: Look at each client's Insights. Update homework if needed.
After each session: Update the plan and homework, then publish.

Questions and answers

My client never got the invite. Check the email address. Ask them to look in spam. You can send the invite again.

It says the client was already invited. BModBridge tells you if that invite is pending, expired, or accepted. Send it again if it is pending or expired.

My client says they can't see the plan. You may not have published it yet. Look for the draft note at the top.

I can't add anything. It says my access is off. Your company's license may have ended, or your access was turned off. Ask your Business Manager.

I want to stop marketing emails. Open your name menu, then Profile, then Email preferences. Turn off Product news and offers. Account emails still arrive.

Can I delete a client or a dog, turn off a client's sign-in, or export a client's data? No. Only Business Managers can. Ask your Business Manager.

Can I see other trainers' clients? Only clients you are linked to. Your Business Manager can see all clients in the company.

Emergency? BModBridge is not for emergencies. Tell clients to call their vet or an emergency vet if a dog is hurt, sick, or has bitten someone.

Catch up fast with AI summaries

Busy week? On your Clients page, tap Summarize my clients. BModBridge reads each dog's notes and makes a short recap. Dogs that need you most show up first.

Inside a client, tap Summarize at the top to see that dog's main issues, plan, recent activity, and trends. Summaries are made by a computer, so check the details before you act. Dog owners never see them.